Q&A
Frequently Asked Questions About Shoe Care, Repairs & Products.
OUR SERVICES
How long does it take to clean a pair of shoes? The cleaning process can take anywhere from 20 minutes to a week. It is best to drop your shoes off in person so that our associate can assess your shoes to give you an idea of how long they will take. Also, keep in mind that our turnaround is often about 2 weeks due to business volume.
Can you restore my shoes to look brand new? While we strive to restore your shoes to their original condition, results may vary depending on the extent of wear and material. Our skilled team will assess and provide the best possible restoration.
Do you offer shoe dyeing services? Yes, we offer shoe dyeing services to refresh or change the color of your footwear or leather goods. This service can help rejuvenate your shoes and give them a new look.
Can you remove stains from my shoes? Our cleaning services include stain removal, but the effectiveness depends on the type of stain and material of the shoe. We recommend consulting with our experts for the best approach.
What types of shoes do you repair? We repair all types of footwear, including dress shoes, boots, sneakers, and luxury brands. Our services encompass sole and heel repairs, stretching, and more.
Do you provide services for luxury brand shoes? Absolutely! We specialize in the care and repair of luxury brand shoes, ensuring they receive the attention and expertise they deserve. Brands we often take care of include: Louboutin, Golden Goose, Chanel, Allen Edmonds, Alden, Ferragamo, Magnanni, Carmina, vintage brands, etc.
How can I get my shoes serviced? You can drop off your shoes at our convenient locations or contact us to coordinate a pickup for a fee. We also accept shipments and offer delivery services (for a fee) once your shoes are ready.
What payment methods do you accept? We accept various payment methods, including credit/debit cards and cash. Please contact us for specific payment options.
Do you offer any guarantees for your services? Yes, we stand behind our work and offer guarantees on our services!
Can you recolor shoes that are not leather? Yes we can. For non-leather materials, please consult with us in person to determine whether we can or our suggestions otherwise.
OUR PRODUCTS
Do you offer shoe care products for purchase? Yes, we offer a range of shoe care products, including waxed dress shoe laces, cedar shoe trees, and shoe shine gift bundles, available in our online shop.
How do I choose the right shoe trees for my shoes? Designed with springs to smooth the creases caused by walking, our cedar shoe trees come in various sizes and fill in the shoe at the arch and across the toes.
Are your shoe care products safe for all types of leather? Yes, our shoe care products including polishes, waxes, and cleaners are formulated to be safe for a wide range of leather types, including smooth, patent, and exotic leathers. Always test on a small area first for optimal results.
What is the difference between waxed and unwaxed shoe laces? Our premium waxed dress shoe laces stay tied and last longer, ideal for formal footwear.
How often should I replace my shoe insoles? Shoe insoles should generally be replaced every 6 to 12 months, depending on wear and comfort. We offer high-quality replacement insoles that provide enhanced support and cushioning.
Can your shoe care products help waterproof my shoes? Yes, a shine or any other specialized waterproofing treatments are designed to protect leather and fabric shoes from water damage without affecting breathability.
Do you sell shoe brushes suitable for delicate leather? We provide premium shoe brushes made with soft horsehair, perfect for cleaning and polishing delicate leather without causing scratches.
How can I maintain suede shoes using your products? Our suede care kits include special erasers, brushes, cleaning solutions and protectants designed specifically for suede material to remove stains and keep your shoes looking fresh.
Are your shoe care gift bundles suitable for beginners? Yes! Our shoe care gift bundles include all the essential products needed to properly clean, polish, and maintain their shoes, even for beginners!
Can I use your shoe care products on synthetic or vegan leather? Yes, our products are suitable for synthetic and vegan leather. We recommend checking individual product descriptions to ensure compatibility if you have any doubts.
